Banks put their money on SD-WAN technology

Banks and financial institutions are using technology to keep existing customers satisfied, attract new customers and outpace the competition.  Many of these exciting new offerings and customer experiences are dependent upon a powerful network and IT support. From self-serve online portals offering a host of customer capabilities to new video capabilities within ATM terminals, network connectivity is more important than ever in the financial sector. See how two banks addressed their technology pain points by adjusting their WAN with a Talari solution, and the difference this approach has made for the organizations and its operation.

Bremer Bank saves $200,000 a year and gains superior network performance and seamless failover 
Bremer Financial Corporation, a Minnesota-based provider of banking, insurance, trust and investment services was troubled by sub-par network performance and insufficient network support. This not only impacted employees at the bank’s locations, but impeded customer service as well. Thankfully, Bremer found a solution with Talari that addressed these issues and enabled considerable cost savings.

Previously, each branch of the organization had a 1.544 Mbps MPLS connection to the company’s primary data center. Larger branches also had the deployment of additional MPLS circuits bonded to the initial connection to provide additional bandwidth. Not only was this a considerably costly approach, but it did not offer the redundancy branch locations needed in the event of failover.

The bank decided to install independent MPLS circuits in just under half of its branch locations to enable the necessary redundancy. That way, if failure took place, the primary line would failover to the redundant MPLS connection. However, before failover could take place, any active sessions taking place on the network – including phone calls and application use – would terminate.

With plans for new applications in place, including video at the ATMs, the bank had to address these issues. They decided to turn to Talari for help. After analyzing the organization’s network, Bremer Bank deployed Talari’s Software Defined THINKING WAN solution to ensure that, even in the event of connection failure, network-dependent processes would not be interrupted and failover would take place in a seamless manner.

Bremer Bank was able to save nearly $200,000 a year thanks to Talari's THINKING WAN solution. Bremer Bank was able to save nearly $200,000 a year thanks to Talari’s THINKING WAN solution.

With Talari’s solution in place, the bank was able to replace its expensive MPLS backup links for more cost-efficient DSL circuits, saving Bremer close to $200,000 annually. The Talari solution also ensures robust redundancy and improved bandwidth resources. In addition, the company is also more efficient, particularly as failovers can take place without users even noticing an issue or missing a beat when servicing customers.

“Our staff at the branch never knew that a circuit had failed,” Cory Miller, Bremer Bank’s vice president of engineering services, remarked about the Talari solution. “Before Talari, it would have brought business to a halt.”

Lake Area Bank ousts network outages 
After struggling with consistent network performance issues and several outages lasting days at a time, Lake Area Bank in Minnesota knew it was time for a new solution. The bank’s vice president and information officer, Andrea Martfeld, recognized the organization’s need for additional bandwidth, but was also conscious of the cost such an initiative could incur. And with a new document scanning project and paperless goals in place, the company could not deal with its slow network performance any longer.

“The slow network performance brought the project to a screeching halt,” Martfeld noted. “Looking at items digitally was miserable…Some locations couldn’t make telephone calls because conference calls were using all the bandwidth.”

At the same time, however, the bank also had to ensure compliance for an upcoming annual FDIC examination. Previously, the FDIC had concerns about single points of failure within the bank’s locations, and suggested a business continuity plan.

In order to address these issues, the bank reached out to Talari, which deployed its industry leading THINKING WAN solution. Through the technology’s ability to measure latency, packet loss and jitter, the WAN delivers boosted network capacity, enhanced reliability and higher quality performance. For Lake Area Bank, the solution made all the difference, not only for its employees but for its customers as well.

“The tellers no longer say ‘My computer is slow right now, and it will be back up soon.’ That’s a huge benefit for us,” Martfeld said. “Adding Talari immediately slowed the number of user complaints we were receiving. We haven’t experienced any downtime since deploying Talari.”

Martfeld added that the Talari solution has also been a key part of FDIC compliance.

“With Talari, we can show we have a plan in place for business continuity, and it supports our disaster recovery strategy,” she said.

Categories: Software Defined WAN (SD-WAN), Application Performance/Application Quality, IT Challenges, Business Agility, Business Continuity