How To Deliver A High-Quality User Experience

Nearly every business has a mobile app or website available for client users today, and for good reason. This critical resource can provide details and information for customers seeking to educate themselves on a particular solution, or an industry at large, and help them reach out to the brand when the time comes. Companies of all sizes have gotten in on this trend – according to a recent survey, approximately 62 percent of small businesses had launched an app, or were in the process of creating one.

While much thought and consideration goes into the end user experience a mobile app or website can provide, decision-makers must understand that the employees leveraging the platforms, databases and other assets residing on the corporate network are users as well. And just as customers seek top-notch performance and a beneficial end-user experience, a company’s staff members need the same.

“Many business people are attuned to the importance of UX for their customers, but ignore it for their employees,” Strategy+Business contributor Elizabeth Rosenzweig wrote. “Yes, user experience is arguably even more strategically important inside the enterprise than out.”

Whether your network supports the self-help activities of your customers or the daily tasks and operations of your employees – or both – it’s essential to offer a high-quality user experience. Today, we’ll show you how to make that possible.

It's important to ensure that your employees have a high quality experience when leveraging network-depending assets.
It’s important to ensure that your employees have a high-quality experience when leveraging network-depending assets.

“All roads lead to Rome”

Many of us have heard this expression, but aren’t really sure what it means. Well, in the context of your network, this concept refers to the practice of utilizing multiple links for data traffic. In this way, data packets have a range of paths across the network, preventing bottlenecks that cause slow application performance and other problems.

With the help of SD-WAN technology, your network has a built-in traffic cop, so to speak, to make sure that data packets traveling across your infrastructure take the best path possible. Best of all, an SD-WAN solution can help your business leverage all of its available links – be they MPLS or broadband internet – in a way that will provide the best experience possible for users.

“SD-WAN routing technologies can aggregate data transport over two or more WAN connections,” Andrew Froehlich wrote for NetworkComputing. “The types of underlying transport used in hybrid WANs becomes agnostic because SD-WAN technologies create a logical overlay to intelligently route data across multiple paths.”

In this way, even in the face of constantly changing network conditions, data traffic can take the best possible path across the network, supporting a quality user experience from one end of the network to the other. What’s more, this network topology ensures that even if one link experiences connectivity issues or goes down, a seamless failover can take place, and users won’t even know that a problem has ever occurred.

Certain traffic takes priority

“With the help of SD-WAN technology, your network has a built-in traffic cop.”

Another beneficial way to ensure a quality user experience is by guaranteeing that certain types of critical traffic always have the network support needed to function properly. For instance, VoIP, video conferencing and other real-time applications that employees use frequently should be free of problems like latency and jitter. This is another area where an SD-WAN solution is imperative.

In addition to aggregating the different links on the corporate network, an SD-WAN can also boost the control IT admins have over infrastructure resources, allowing them to create rules about the way certain types of traffic is treated.

“A centralized controller is used to set policies and prioritize traffic,” NetworkComputing contributor Crystal Bedell noted. “The SD-WAN takes into account these policies and the availability of network bandwidth to route traffic. This helps ensure that application performance meets SLAs while optimizing low-cost broadband links and reducing the amount of traffic sent over costlier MPLS links.”

This means that someone browsing their Facebook newsfeed on lunch or doing a little online shopping won’t take support from another employee using a critical application like VoIP, thereby eliminating problems associated with resource contention impacting business-critical applications.

To find out more about how this technology can help provide a high-quality experience for your employee users, contact Talari Networks for a custom demonstration of our industry-leading SD-WAN solution today.

Categories: Software Defined WAN (SD-WAN), Application Performance/Application Quality, Network Reliability