Why the Internet is Often the Office Scapegoat

Many employees in enterprise settings aren’t fully versed in technology. All they know is that they have a specific set of applications that they leverage to complete their daily tasks, and these simply have to work. However, when an issue does arise with one of these programs, users will often blame what they believe is the source of the issue: the Internet.

While connectivity and other network-based issues can create considerable problems within a company’s computing infrastructure, the Internet isn’t always to blame for technological problems or shortcomings. Sometimes, there are other things going on behind the scenes that may be the real cause of less-than-satisfactory performance or a poor user experience. Today, we’ll take a look at some common problems today’s enterprise staff members face, which of these may be the fault of the Internet connection and which are rooted in other causes.

Prevention: Ensuring visibility

Today, the cloud plays an ever-increasing role in corporate activities. As more applications are migrated to cloud-based environments, it’s important to ensure that these platforms perform at their best. While a lack of visibility into the cloud doesn’t create performance or connectivity issues, it does make these problems harder to pinpoint and address. Therefore, in order to prevent the Internet from becoming the office scapegoat, decision-makers and IT teams must ensure that they have the proper insight and visibility into their cloud environments.

“It’s important to ensure that cloud platforms perform at their best.”

Talari’s WAN Cloud Solution is one helpful way to boost visibility to the cloud. This technology extends the reach of the corporate WAN into the cloud, enabling IT managers to view data about each link from their enterprise locations to the cloud. In this way, the company can ascertain the true sources of cloud issues, whether they’re associated with connectivity challenges or problems with the application provider.

Issues with individual devices

On some occasions, a single employee may experience problems with an application on his or her device, but may find the same platform is working fine on other office desktops. Experts have noted that when issues creep up on just one device, these may be caused by hardware problems. For instance, disk fragmentation or errors, corrupt files, a lack of available RAM or an influx of toolbars, extensions or plug-ins could be the culprits.

In the same vein, an application that’s not working as expected on a mobile device may be configured improperly. For instance, if employees are attempting to access an application via a Web browser as opposed to the app itself, their experience may not be as good as it could be. Or it could be that the user did not give the application the proper permissions it needs to function correctly.

When individual issues like this creep up, users may be quick to blame their Internet connection. However, the user and the IT team should first examine the device itself to ensure that programs are configured correctly and that the device itself is in top working order.

When a critical application fails, users may blame the Internet. However, other factors could be the cause of the problem.

When a critical application fails, users may blame the Internet. However, other factors could be the cause of the problem.

Application outages: Unavailable critical programs

Employees also blame the Internet when an application becomes inaccessible, even when it is hosted within the company’s own data center. Companies should take steps to ensure that any application that relies on a network connection – Internet or not – is always available and consistently performs well. It’s important to have a solution in place that prevents a network outage from impacting application availability.

Dayton Superior recently dealt with this type of situation, where its employees experienced significant problems with VoIP, ERP and other applications after an outage. Because failover was not seamless, calls would be dropped and application sessions would end. In response to these problems, Dayton turned to Talari and its Software Defined THINKING WAN solution for help.

Once in place, the SD-WAN technology ensured that all paths across the network were monitored for latency, jitter and availability, and should one link go down or provide sub-par connectivity, the network would seamlessly failover to another, higher-quality link.

“Users have a better experience with Talari,” said Dave Badgley, Dayton Superior’s senior systems engineer. “Even if a network problem occurs, phone calls and applications don’t drop, so they don’t have to reconnect.”

While the Internet is the cause of some application issues, it should not be treated as the go-to scapegoat that it often becomes. Instead, users and IT teams should seek out solutions such as Talari’s WAN Cloud and Software Defined WAN that can provide the visibility necessary to uncover the real root of performance problems.

To find out more about this technology, contact Talari for a custom demo today.

Categories: Application Performance/Application Quality, IT Challenges, Software Defined WAN (SD-WAN), WAN to Cloud


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