Support

Effective January 27, 2020, support for Oracle’s Talari products will transition to Oracle’s mobile accessible online support portal, My Oracle Support, and Oracle’s Support hotlines and will no longer be provided through the Talari support channels.

As we progress through the integration of Talari Support, we will provide advance notification to you about the changes. You can also check the status of the integration on the Talari Support acquisition page.

Software Product Downloads
Effective November 1, 2019, the current release of Oracle’s Talari software will be available only on the Oracle Software Delivery Cloud (https://edelivery.oracle.com/) and will no longer be available in the Talari Support Portal.

To access the Oracle Software Delivery Cloud, you will need an Oracle account. To setup an account, please follow the registration instructions on the site. After logging into the site, you can download all current releases of Oracle’s Talari products by selecting the Oracle product and the relevant platform. You can use the mapping table below for further assistance or send an email to Oracle at edelivery_ww@oracle.com.

Please note for Oracle SD-WAN software:

  • Once you have searched and identified the software in the Oracle Software Delivery Cloud, you will navigate to the Oracle License Agreement page. Once accepted, click Continue.
  • Since this software is export controlled, a special password is required to download the software.
  • Oracle Talari customers can request a password by clicking “Need a password?”
  • You will be required to provide a Customer Number or Order number and a Support Identifier
  • Since you do not have a Support Identifier yet, please enter “Not available” in the Additional Information field and click Submit
  • Oracle’s Software Delivery Customer Service team will respond to your request within 24 hours

Prior releases of the Talari software will continue to be available on the Talari Support Portal until January 27, 2020. At that time, the software will be available upon request. We will provide more information to you about the request process in January.

Maintenance releases of the current software will continue to be available in the Talari Support Portal until January 27, 2020, at which time those will move to My Oracle Support (MOS). We will provide more information to you about accessing MOS in January.

Product Documentation
Effective November 1, 2019, product documentation for the current release and previous release of software will be available only in the Oracle Help Center (https://docs.oracle.com/en/), under Industries > Communications. Within the Communications list, scroll down to SD-WAN.

Product documentation for all other previous releases and all maintenance release notes will continue to be available in the Talari Support Portal until January 27, 2019.

Mapping of Talari Products

Talari Product Name Oracle Product Name
Software
Talari APN Oracle SD-WAN Edge
Talari P-Aware Oracle SD-WAN Aware
Talari WAN Optimization Oracle SD-WAN Edge, WAN Optimization
Hardware Appliance
Talari E50 Appliance Oracle Talari E50
Talari E100 Appliance Oracle Talari E100
Talari D2000 Appliance Oracle Talari D2000
Talari D6000 Appliance Oracle Talari D6000
Talari E500 Talari E500
Talari E1000 Talari E1000
Talari T510 Talari T510
Talari T860 Talari T860
Talari T3010 Talari T3010
Talari T5000 Talari T5000

Our Passion and Commitment to our Customers

Talari’s comprehensive support packages ensure that customers can easily deploy and maintain their SD-WAN. Services include dedicated technical support from both field and factory engineers, as well as Web-based software distribution via a support portal and rapid e-mail or phone response to technical issues. This helps customers and partners quickly and easily use, manage, and troubleshoot Talari products.

Going above and beyond: Providing help even when Talari isn’t the issue

One of the biggest factors that separates Talari from others in the industry is the fact that customers can trust Talari’s support team to help them regardless of the source of the problem. As much as 20 percent of requests to the support team are not Talari-related at all. The support team will still answer clients’ questions and provide assistance even when Talari’s solutions aren’t at fault. And because a team member is constantly available, customers are never waiting an extended period of time for a response.

Hardware Services

The Talari family of hardware appliances come with a limited out-of-the-box warranty, for a total of three years from the date of purchase. In the event of a hardware failure, if the appliance is covered by the Support Agreement and/or is under warranty, it may be shipped to Talari for replacement or repair.

Software Maintenance

All Talari support plans include a subscription for both maintenance and feature update releases. With this software subscription, you always have access to the latest and greatest in product functionality, and will be notified electronically of any available software updates. All software updates, release notes, and technical documentation can be easily downloaded from Talari’s Support Portal.